Shipping policy

Delivery, Title and Risk

  1. All orders placed through pinkdiamondcollective.com.au may be either:
    1. collected in person by appointment from our offices at LG/151 Castlereagh Street, Sydney NSW 2000; or
    2. shipped via one of our trusted logistics partners—Toll Hand-to-Hand, FedEx, or Brinks—depending on the value and destination of the order.
  2. In-person collection is free of charge.
  3. For shipped orders, each shipment includes:
    1. Full Tracking: Real-time tracking via the courier’s website.
    2. Comprehensive Insurance: Every parcel is fully insured based on its order value.
    3. Signature on Delivery: A signature from the recipient or authorised representative is required upon receipt.
  4. You are responsible for all shipping and delivery costs unless otherwise agreed. For international orders, please note that Pink Diamond Collective is not responsible for any VAT, customs duties, import taxes, or other surcharges levied by the destination country. These charges are the sole responsibility of the Buyer.
  5. Any delivery periods displayed on the Site are estimates only, based on the information provided by the delivery company.
  6. If you need to change the delivery date or delivery address, please notify us immediately in writing.
  7. All deliveries require signature on delivery. If neither you nor your authorised representative is at the delivery address to accept delivery, the delivery company may reschedule the deliverye. A nominal redelivery fee may apply, as determined by the courier.
  8. Title to the products will remain with us until you have paid us the Price in full in accordance with the Terms. Until title passes, you must not do anything which seeks to create an encumbrance, lien, charge or other interest in or over the products.
  9. Risk in the products will pass to you as soon as they are delivered to the delivery address you provided in your order, or collected by you at your nearest collection point, subject to you or your authorised representative signing for delivery. Once risk in the products passes, you will be solely responsible for them.