Delivery & Returns
Delivery
Domestic Shipping (Australia)
We are pleased to offer complimentary shipping for all orders placed in Australian Dollars (AUD) and delivered within Australia.
Your purchase will be securely shipped via one of our trusted logistics partners—Toll Hand-to-Hand, FedEx, or Brinks—selected based on the value and destination of your order.
Each shipment includes:
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Full Tracking: Real-time tracking via the courier’s website.
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Comprehensive Insurance: Every parcel is fully insured based on its order value.
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Signature on Delivery: A signature from the recipient or authorised representative is required upon receipt.
International Shipping
For international orders, please complete your purchase inquiry, and our team will provide a tailored shipping quote for your location prior to payment.
Your purchase will be shipped via one of our trusted logistics partners — FedEx or Brinks— depending on the value and destination of the order.
Please note that Pink Diamond Collective is not responsible for any VAT, customs duties, import taxes, or other surcharges levied by the destination country. These charges are the sole responsibility of the buyer.
Returns
Due to the rare and investment-grade nature of our offerings, all sales are final. We are unable to offer returns or refunds for change-of-mind purchases.
In the unlikely event your item is faulty or does not match the accompanying documentation, please contact us within seven (7) days of delivery. We will arrange an independent assessment and work closely with you to reach a fair resolution, in line with our commitment to quality and client service.